Shipping policy

PAYMENT AND SHIPPING TERMS
Effective from: 2026-07-24
Operator: Carpathian West Products, s.r.o., Poľná 4, 903 01 Senec, Slovak Republic
Email: info@pristools.com | Phone: +421 945 461 917
Company ID: 56 789 149 | Tax ID: 2122427758 | VAT ID: SK2122427758
Registered in the Commercial Register of the City Court Bratislava III, section: Sro, file no.: 185242/B
Article I – Delivery Methods
1. Goods are delivered by contracted courier services or may be collected in person at the operator’s address by prior arrangement.
2. Delivery is available within Slovakia, throughout the European Union and to other destinations offered during checkout.
3. Upon delivery, the buyer should inspect the packaging. Visible damage should be reported to the courier and seller without delay; statutory rights remain unaffected.
4. The buyer is responsible for the accuracy and completeness of order information. Incorrect information may cause delay or failed delivery.
Article II – Shipping Costs
1. Shipping costs are specified during checkout and depend on the delivery method, destination, weight and dimensions.
2. Shipping may be free above a certain order value where this is expressly stated during checkout.
Article III – Delivery Time
1. Goods are normally dispatched within 1–2 business days after order confirmation or receipt of payment unless otherwise stated for the product.
3. The buyer will be informed without delay if goods are temporarily unavailable.
4. The seller is not liable for delays caused by the carrier, customs, force majeure or circumstances outside its reasonable control. If delivery fails because of incorrect information or the buyer’s absence, the seller may charge the actual cost of redelivery or return.
Article IV – Payment Methods
1. The buyer may use payment methods offered during checkout, including bank transfer, card payment, PayPal and cash on delivery within Slovakia. Any fees are shown before the order is submitted.
2. Payment is completed when credited to the seller’s account or confirmed by the payment provider.
Article V – Final Provisions
1. The seller may amend these terms. The version in force when the order is confirmed applies to that order.
2. After an unsuccessful request for remedy, a consumer may use alternative dispute resolution through a competent body, in particular the Slovak Trade Inspection (www.soi.sk).
2. Subsequent transport within the EU normally takes 1–5 business days.